it consultancy services
What is managed IT services?
Managed IT Services is when you outsource your business’s Information Technology (IT) to a trusted IT company which in turn provides your employees unlimited IT support while proactively and strategically managing your IT infrastructure – all at a fixed price.
IT Management
The Information Technology Infrastructure Library (ITIL) is a set best practice for IT Services Management (ITSM), and we provide tips and ideas for using the framework in your organization.
Project Management
IT has very much become a series of projects. Learn how to best organize and execute projects and develop a pattern of successful implementations.
Business Intelligence
Developing reports and dashboards that can help the organization make good decisions is a key part of nearly every IT department’s mandate.
Desktop Applications
Supporting PC software such as Microsoft Office and line-of-business applications is a big part of IT’s mandate. We help you do it better with timely tips and best practices.
Microsoft Windows
Windows is the dominant business platform and we provide tips, tricks, best practices, and advice for best managing and supporting it.
Servers
From rack and blade servers to modern mainframes, and from operating systems such as Windows Server to the various versions of Linux and Unix, we cover the technologies that power the data center.
Storage
As the world goes digital, the demand for storage escalates exponentially. GI2S provides tips and best practices for how to deal with growing demand for storage and backups.
Unified Communications
Tying together the different forms of communication, from email to instant messaging to voice calls, helps workers efficiently handle the most important messages.
LAN/WAN
Computer networks are what bring companies, offices, and people together to collaborate, solve problems, and create new solutions. GI2S design, install this network for your network administrators and engineers. We also support this network.
Wireless
The demand for wireless networking continues to rise as workers demand 24/7 untethered connectivity. From Wi-Fi to mobile networks to bluetooth, IT has to help make everything work.
IT Risk Management
Beyond just reacting to the latest security threats, IT departments need to approach security from the standpoint of risk management. GI2S keeps you abreast of the latest developments in the world of IT security and offers best practice guidelines and approaches to minimizing risk.
VoIP
Voice over IP has radically changed the phone system from simply a voice call to a voice service that can be managed far more effectively and efficiently.
Anti-Malware
Protecting against viruses, worms, adware, spyware, and various other types of malware is an important part of the IT department’s mandate.
Technology Planning Services
GI2S can provide professional consulting and strategic technology planning services to assist customers with enterprise-class solution design. These key services help eliminate project risk and deliver robust technology solutions based on industry-best practices.
Hardware and Software
Service Desk
The service desk remains a critical resource for keeping workers productive. We provide tips and best practices for doing it right.
The GI2S Service Desk is your single Point of Contact (POC) for managing incidents to resolution. Our Service Desk facilitates the restoration of normal operational service to minimize business impact to the customer.
The Service Desk is available 24 hours a day, 7 days a week, and utilizes ITIL-based Information Technology Service Management (ITSM) best practices to record, route, and manage the timely response to all service requests.
The GI2S Service Desk supports customers daily with :
- Incident management
- Problem management
- Information requests
- Service requests
- Password resets
- Account permissions
- Connectivity issues
- Remote access
- Lost equipment notification
Training
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